Shipping policy - Labygift

Shipping policy

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:

  • USA - Within 2-5 business days
  • Canada - Within 4-7 business days
  • Western Europe - Within 5-7 business days
  • Australia/NZ - Within 5-10 business days
  • Rest of the World - Within 5-12 business days

These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this. 

How does Labygift handle returns?

Each item is made to order for every customer - and as such, we cannot accept general returns for items. This includes:

  • Change of mind
  • Items ordered in error (including wrong quantity, design, or variant selected)
  • Exchanges for an alternative design, product or size
  • Not as expected items
  • Unwanted items

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

In most cases, we will replace your order if there is a problem such as a defect or broken in transit.  Our process takes 3-5 days to produce as we need to let the ink and glass on the handcrafted item settle and check for defects before shipping. 

If you have further inquiries, please contact support@labygift.com

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