When will my order ship?
Once an order is placed, the production usually takes 7-10 business days. Once the item ships, the tracking information will be emailed to you automatically. Delivery times are as follows:
United States: 10 -15 business days
Rest of the world: 15 - 30 business days
In addition, in some rare cases, we will have to contact you via email to confirm your order quantity or credit card fraud investigation before we send it to production. It may take 1-3 days more than normal (depends on how fast we receive your answer emails).
How does Labygift handle returns?
Each item is made to order for every customer - and as such, we cannot accept general returns for items. This includes:
Change of mind
Items ordered in error (including wrong quantity, design, or variant selected)
Exchanges for an alternative design, product or size
Not as expected items
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our process takes 7-10 days to produce as we need to let the ink and glass on the handcrafted item settle and check for defects before shipping.
If you have further inquiries, please contact email@example.com